Worldwide, QVC engages shoppers over 15 broadcast networks reaching more than 360 million homes, seven websites, and 195 social pages. Founded in 1986 by Joseph Segel and headquartered in West Chester, PA, QVC, an $8.7 billion business with broadcast operations in the U.S., Japan, Germany, U.K., Italy, France, and a joint venture in China, combines the best of retail, media, and social to create an extremely engaging shopping experience.
To succeed over the next decade, retail and consumer goods leaders will need to have a laser focus on which technologies increase the value add for consumers, weighing those benefits against their costs. Doing so will help retailers thrive in the new age of retailing by competing on what matters most — customer engagement and wallet share.
I’m willing to bet decent money that you’ve come across articles to the effect of “Top X Technologies and Trends in 2018,” and that voice technology has ranked high on those lists. Some articles on voice and its impact on the retail industry deliver a terrifying and threatening sense of urgency, especially for CPGs. While retailers (and CPGs) need to have their finger on the pulse of voice technology, let’s take a big, collective deep breath. There’s only one way to compete in voice shopping, and that’s to develop a solid strategy.
Retailers’ challenges remain, but continued emphasis on public policy and regulatory reform efforts will help retailers face economic and political threats.
The General Data Protection Regulation (GDPR) is the European Union’s new regulation on data and cybersecurity that will become law in the EU on May 25, 2018. It’s designed to legally strengthen data protection for everyone living in the European Union and create a single data protection regime for businesses and consumers to rely on.
How many online transactions does a customer make per year?
What did you think of the 2018 NRF BIG Show?
Good news for retailers: Mastercard SpendingPulse recently reported that U.S. year-end holiday retail sales rose 4.9 percent over last year, making it the best holiday season since 2011. What’s more, overall holiday buying set a new record for dollars spent.
From automating the prescreening process to applicant tracking systems, retailers can cut labor costs significantly.
When was the last time your leadership team focused on and reviewed the basics of retail operations?
As retailers ramp up their efforts to unify customers’ offline and online journeys, solutions like identity management, the use of connected customer graphs, location-based tracking, machine learning, and IoT will all play an important role in helping to connect customers’ digital and physical behaviors.
Where we can, should, and must head in the age of the machine.
4 key trends are shaping future strategies and tactics to help retailers survive, adapt, and win.
Why superficial judgment and lack of passion will hurt sales
In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.
Retail Executive is honored to present its Editorial Advisory Board, which is comprised of some of the retail industry’s best and brightest. Keep your eyes on our EAB that will continue to grow to include additional retail industry luminaries.