By Rick Olson, Retail Consultant
Why business continuity plans and business impact analyses are critical components of crisis management.
It’s 2:00 a.m. and a ringing phone invades your slumber. Fumbling, you grab the phone, answer, and in a foggy-brained state realize disaster has disabled your business. All computer systems are down; terminal screens are black. Staff is paralyzed. An urgent project is at a standstill. Leaders try to gather as much information as possible from your IT department, and although IT has been taking calls, they have not had time to investigate. Information is fragmented and so minimal that the pieces of your disaster puzzle cannot be put together fast enough to minimize the negative effects of not having a business continuity plan. Your day is not starting well.