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Retail Executive Insights
Think Big In 2018: Why The CX Depends On It
 
By Erin Harris, Retail Executive magazine

Thinking back about shopping with my grandmother when I was a child, I remember how cool it was to shop, get my hair done, and buy fresh popcorn in the same place. As a professional in the retail industry, I know that what my grandmother and I did wasn’t shopping; what we had was an experience. As we head into 2018, here are things the senior leadership team needs to consider as it crafts the future of the business by creating memorable customer experiences.

Why Retailers Need To Challenge Retail Orthodoxies
 
By Sucharita Mulpuru-Kodali, Forrester

In the last year, there has been no shortage of culprits blamed for the poor state of retail: the growth of online sales, Amazon, changes in consumer consumption, product deflation, declines in mall traffic, the state of Sears, even the election of Donald Trump. One notable omission from that list, however, is the baffling optimism of retailers and the subsequent dismissal of radical transformation as a path to survival.

Spotlight Story
Inside Amazon’s Leadership Principles And Methodologies
 
By Erin Harris, Retail Executive magazine

Amazon’s customers expect more selection and choice coupled with compelling value, and they’re always going to want things faster than they did yesterday. These are the fundamentals that force Amazon's Alexis DePree to evaluate her team’s performance to determine what can be done differently and better for the customer. Here, DePree explains how her leadership style helps her team operate the e-commerce giant’s complex logistics empire.

In Case You Missed It
Hudson's Bay Company & The Modern Supply Chain
 
By Erin Harris, Retail Executive magazine

You wouldn’t expect a retail executive with degrees from both West Point and MIT and who is a former Army cavalry officer to boot to sweat much of anything. So, when I asked Erik Caldwell, SVP of supply chain and digital operations at Hudson’s Bay Company (HBC), what keeps him up at night with regard to his job role, I was intrigued by his thoughtful yet emphatic response.

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