By Harshad Kanvinde, Principal, Slalom Consulting
Supply chain agility can be achieved by driving purposeful changes in the strategy, the operations, the technology infrastructure, and the organizational culture.
The modern consumer has an abundance of options available to fulfill her every want and need. Increasingly sophisticated products are available at ever more affordable prices. She has choices for not only what to buy, but also where and how to buy those products and services. More personalization, larger selection, faster service, and cheaper prices are part of her default expectations, and they are no longer differentiators.