By Erin Harris, editor-in-chief
Erik Caldwell, SVP of supply chain and digital operations at Hudson’s Bay Company, talks making omni-channel fulfillment profitable, capacity concerns, and the A-word.
You wouldn’t expect a retail executive with degrees from both West Point and MIT and who is a former Army cavalry officer to boot to sweat much of anything. So, when I asked Erik Caldwell, SVP of supply chain and digital operations at Hudson’s Bay Company (HBC), what keeps him up at night with regard to his job role, I was intrigued by his thoughtful yet emphatic response: “Ensuring our supply chain can handle our company’s future growth. Nothing else matters if we miss that mark.”