Magazine Article | January 2, 2018

Two Habits Your Customers Want You To Give Up

Source: Retail Executive

By Dr. Marshall Goldsmith, Professor of Management Practice, Tuck School of Business at Dartmouth

Why superficial judgment and lack of passion will hurt sales

Whether through coaching top executives or working with line managers or sales and service reps, I have come to the seemingly irrefutable conclusion that many of the habits that have brought you this far will no longer serve you going forward.

Following are two habits that are specific to retail and retail executives that often go unchecked and thus hurt sales and opportunities.