Articles by Erin Harris

  1. Advice On Voice

    In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.

  2. The New Age Of LP

    LP industry luminary Rosamaria Sostilio, VP, LP at Barnes & Noble, explains why loss prevention has changed drastically over the years and what retail executives need to do now to protect their assets.

  3. The Future Is Facial Recognition

    Once privacy and security concerns and kinks in the technology are overcome, facial recognition technology will change retail.

  4. The Rise Of Experiential Retailing

    In an effort to make omni-channel retailing more appealing to customers, many retailers have taken to experiential retailing — revamping the in-store experience to keep the customer happy and loyal, which, in turn, improves sales. In our last issue of Retail Executive, I talked about the why behind the need to focus on the customer experience in 2018. Here’s the how.

  5. Leading At Amazon

    Alexis DePree, VP global supply chain, customer fulfillment at Amazon, explains how her leadership style helps her team operate the e-commerce giant’s complex logistics empire.

  6. Think Big In 2018: Why The CX Depends On It

    One of my fondest childhood memories is going “downtown” to Wilkes-Barre, PA, with my grandmother. Every now and then, she and I would take the bus to “the Square,” a colloquial name for the center of town, to go to Boscov’s, where we’d spend an hour or two shopping. Our first stop was the kids’ section, followed by shoes and handbags. Once in a great while, she’d surprise me by taking me to the salon inside the store to get a French braid in my hair. On our way out, we’d stop at the food stand on the bottom floor to buy popcorn to eat on the bus ride home.

  7. Betting Big On Birchbox

    Pooja Agarwal, VP of operations at Birchbox, explains her career path and how the pioneer of the subscription model remains on the cutting edge of the customer experience.

  8. The Modern Supply Chain: Extraordinary Is The New Ordinary

    Erik Caldwell, SVP of supply chain and digital operations at Hudson’s Bay Company, talks making omni-channel fulfillment profitable, capacity concerns, and the A-word.

  9. Retail According To Uri Minkoff

    In a one-on-one Q&A with Rebecca Minkoff ’s CEO and cofounder, Uri Minkoff , it’s clear why he is a highly sought-after luminary on the nexus between fashion, retail, and emerging technologies.

  10. Syncing The C-Suite Mindset

    Based on its 2017 “Total Retail Survey,” which surveyed more than 24,000 shoppers, PwC developed 10 areas retailers should consider investing in to stay ahead of the competition.