Articles by Erin Harris

  1. Leading At Amazon
    10/20/2017

    Alexis DePree, VP global supply chain, customer fulfillment at Amazon, explains how her leadership style helps her team operate the e-commerce giant’s complex logistics empire.
     

  2. Think Big In 2018: Why The CX Depends On It
    10/20/2017

    One of my fondest childhood memories is going “downtown” to Wilkes-Barre, PA, with my grandmother. Every now and then, she and I would take the bus to “the Square,” a colloquial name for the center of town, to go to Boscov’s, where we’d spend an hour or two shopping. Our first stop was the kids’ section, followed by shoes and handbags. Once in a great while, she’d surprise me by taking me to the salon inside the store to get a French braid in my hair. On our way out, we’d stop at the food stand on the bottom floor to buy popcorn to eat on the bus ride home.

  3. Betting Big On Birchbox
    10/20/2017

    Pooja Agarwal, VP of operations at Birchbox, explains her career path and how the pioneer of the subscription model remains on the cutting edge of the customer experience.

  4. The Modern Supply Chain: Extraordinary Is The New Ordinary
    8/29/2017

    Erik Caldwell, SVP of supply chain and digital operations at Hudson’s Bay Company, talks making omni-channel fulfillment profitable, capacity concerns, and the A-word.

  5. Retail According To Uri Minkoff
    8/29/2017

    In a one-on-one Q&A with Rebecca Minkoff ’s CEO and cofounder, Uri Minkoff , it’s clear why he is a highly sought-after luminary on the nexus between fashion, retail, and emerging technologies.

  6. Syncing The C-Suite Mindset
    8/29/2017

    Based on its 2017 “Total Retail Survey,” which surveyed more than 24,000 shoppers, PwC developed 10 areas retailers should consider investing in to stay ahead of the competition.

  7. Startups – From Gamble To Sure Thing
    4/19/2017

    In today’s customer-engagement race, seasoned retailers have come to understand the value and opportunity startups offer.

  8. Pay Attention To Startups And D2C
    4/6/2017

    Ever since I returned from ShopTalk, I’ve dedicated time to learning more about the startups that exhibited at the show, as well as others in incubation labs around the country. You’ll read more about startups in the May/June issue of Innovative Retail Technologies.

  9. Ensuring End-To-End Digital Transformation
    3/8/2017

    Our friend, Miya Knights, global retail technology director at Planet Retail, in partnership with Digimarc, just released an insightful report titled, “Harnessing the Power of Digital Transformation: The Ultimate Retail IT Therapy.” In her report, Knights explains the importance of harnessing digital transformation in omni-channel retailing. She writes, “Only through the digital modernization of their own automated systems will retailers truly be able to grow sales efficiently and enrich shopper engagement effectively at any and every physical and digital touch point.”

  10. A CFO’s Take On FLSA Changes
    10/21/2016

    With the Fair Labor Standards Act (FLSA) December 1st deadline looming, most retail executives are keenly aware of and concerned about how the overtime regulations will affect their employees and their businesses.  Come December 1, the new salary requirements will apply to the FLSA’s executive, administrative, and professional exemptions. Employees who do not meet the new salary requirements when the final regulations become effective will no longer qualify for one of these exemptions, which means they will have to be paid overtime compensation when they work more than 40 hours in a work week.